Terms and Conditions

Application of these Conditions

All items purchased from route77.lt and route77energy.com are subject to the terms and conditions set out here and on the additional pages listed below. Please ensure you have fully read and understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms and conditions laid out and are bound by them. Should you require further clarification on our terms and conditions please get in touch.

Product Information

We have made every effort to accurately represent the information and colours of products on this website. However, as colours vary between different monitors, we cannot guarantee that your monitor’s display will accurately reflect the actual product colour. We will take every care to ensure that product information and pricing are accurate at the time they are entered. All sizes and measurements are approximate and we advise customers to consult the sizing charts when ordering as fittings may vary.

Ordering from Route77.lt and Route77energy.com

PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet. Please ensure when purchasing items that you are aware of the total purchase price. This amount will be confirmed to you on the review your order page and on your confirmation email, and queries regarding pricing should be raised as soon as possible. You are responsible for checking prices at the time the order is placed as prices are subject to change without notice. Prices shown on the site are inclusive of VAT; however, you should be aware that an additional delivery charge is applied. The total amount payable, including delivery charge, will be displayed before the order is confirmed by the customer and the order is placed. All products are subject to availability. If an order is placed and an item is not in stock then an email informing you of this will be sent and that item will be cancelled and refunded. If the item formed part of a multiple order then additional items on the same order will still be dispatched, and the cost of the out-of-stock item(s) will be refunded. By placing an order via the route77.lt/route77energy.com websites or over the telephone the customer agrees to purchase the item(s) in question. Acceptance of the order takes place once the order is dispatched and a confirmation email is sent. The contract formed at this point relates to the products listed in the dispatch confirmation email, and Route77 is not obliged to supply any further products (regardless of order time) until a confirmation note has been sent to the customer. We reserve the right to refuse an order. Such refusal may arise from, but is not limited to, the following situations:

* The item requested is out of stock

* We are unable to authorise payment for the order

* An error in the item information, including pricing or promotion details

Delivery and Returns

Delivery

Once an order is placed we will email you to tell you we have received it, you will then receive a further email when your order is shipped.
We will endeavour to dispatch all items ordered on express delivery before 5pm on the same working day (Monday to Friday). Once dispatched, items should be delivered the following day. Exceptions to this include the Highlands and Isles of Scotland, Isle of Man, Scilly Isles, Northern Ireland and Eire.
Orders placed after 5pm on Friday or over the weekend will be delivered on Tuesday of the following week. We do not dispatch or deliver on UK or Scottish bank holidays.
Delivery will be attempted according to the terms and conditions of the carrier. Any subsequent delivery attempts or refusal is the responsibility of the customer and as such all charges incurred by Route77 will be passed on to the customer.

Responsibility

The responsibility for the goods transfers to the customer upon delivery, except in cases where the products received are damaged or the incorrect products have been delivered by us. Liability for items which are lost or damaged after delivery will belong solely to the customer.

Ownership

Ownership of the products will pass to the customer on delivery of goods or upon receipt of full payment (including postage costs) being received by us, whichever is the later.

Price

Prices shown on the site are inclusive of VAT; however, customers must be aware that there is an additional delivery charge for all goods. The total amount payable including delivery charge will be displayed before the order is confirmed by the customer and the order is placed. Details of our delivery policy can be found in our help section.
Prices are liable to change without notice, however product price changes will not affect orders which have already been placed and where an order dispatch email has been received. If the price of an item is reduced after an order is placed the difference will not be refunded.

Payment

By purchasing goods using PayPal.
PayPal is the most preferred way to pay online because it's safer and faster. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet.
Why pay with PayPal?
It's safer: Shop at thousands of websites without sharing your financial details
It's faster: With no need to type in your card details, you can check out in a few clicks
It's easier: All you need is an email address and password to pay online
It takes minutes to open a PayPal account and it's free. For more details visit www.PayPal.com

Returns

Goods can be returned to us, in saleable condition, for a refund for the following reasons:
* If product is faulty.
* If the wrong item has been dispatched.
* If you have ordered the wrong colour or size. Postage will not be refunded and any additional carrier costs to Route77 Ltd will be deducted from the refund value.
* If you do not like the product that you ordered. Postage will not be refunded and any additional carrier costs to Route77 Ltd will be deducted from the refund value. If you would like a different size or style you must return the original item and then order the new item online, postage cannot be refunded in this instance.

Returning by post

Items purchased online can be returned to our distribution centre or store within 28 days of receipt.
Please include the returns note in your parcel. Failure to do this will result in a delay in processing your refund or could mean that we are unable to refund you.

Cancelling your order

Under the Distance Selling Regulations you have the right to cancel your order within 7 days of purchase for a full refund. To cancel an order you must inform us in writing (email, fax or post) within 7 days of purchase and return the item(s) to us. You should take reasonable care of the items while they are in your possession and you will need to return the cancelled order to us. We will refund you on receipt of the goods or in 30 days whichever is the soonest. If we do not receive the cancelled order back we may arrange to collect it at your cost.

Contact us

Should users experience further difficulties then please email us: info@route77energy.com,
call on +44 (0) 208 5914275
or write to:

ROUTE77ENERGY LTD 3
Gallions Close
Barking, Essex
IG11 0JD